“I am Mohammad Mirkarimi. I am a Senior Business Architect at a software company called Capsifi. What I love about my job is putting unstructured information – out of a series of workshops, interviews and even informal conversations – into a structured format. This BA information eventually presents a model that provides insights for decision making.

I love prompting my stakeholders to answer important business questions like ‘what business capabilities do we need to invest in now to improve our customer satisfaction / Net Promoter Score to 85 by the end of FY 2023?’ I use various techniques like business modelling, value stream and business capability mapping and concept modelling to get people engaged in workshops.

Achieving a shared understanding of various requirements and gaining consensus from stakeholders gives me great satisfaction! The BABOK’s BA Core Concept Model is something I apply every single day. Requirements are the queen – or the king! – when it comes to the Change.”